Field Service Technician - Level 2

Solace IT Solutions located in Kernersville, North Carolina is seeking a skilled and motivated Level 2 MSP Field Technician to join our dynamic team. The ideal candidate will be responsible for providing on-site and remote technical support. As an onsite tech your primary responsibilities include installing, modifying, making major repairs to our customer’s computer hardware and software systems, and providing technical advice and support to system users while onsite at customer location. This role also involves handling help desk tickets and participating in various projects to ensure our clients’ IT systems are running smoothly and efficiently. Additionally, this individual will be required to work on a rotating on-call schedule from Monday-Sunday for after-hours support.

Requirements

Job Duties

• Manage and resolve remote help desk tickets in a timely and efficient manner

• Manage/troubleshoot Microsoft Office...

Employment Type

Full-Time – In our Lake Forest, CA office

We are a cloud and managed IT service provider with offices in Lake Forest, CA. We seek top-notch talent to supplement our help desk and field service team.

Here is what we are looking for:

Someone who embraces our company values:

- Do the right thing.

- Do what you say.
- Be eager to help.
- Get it done.
- Be humbly confident.

Someone who understands our core mission:

- No Band-Aids (quick fixes)
- High accountability
- Able to maintain healthy relationships with customers, vendors, and other staff members.

Requirements

Skills required:

- Working knowledge of Windows server (2016-2022)

- Solid Desktop support experience with Windows 11

- Solid networking experience with switches, firewalls, and connectivity...