Field Service Technician

Job Description:

We are looking for an experienced Field Service Technician to provide installation, maintenance, testing, troubleshooting, repair and training for our Clients.

Essential Functions

• Prepare and/or follow plans for work to be performed at customer sites. Coordinate planned work with customers and contractors.
• Assist with assembly of equipment including scheduling, assembly techniques and quality control. Perform and/or provide technical direction of installation, testing, trouble-shooting and repair work at customer sites.
• Conduct onsite investigation of equipment performance to determine cause or contributing factors.
• Communicate findings to and coordinate problem resolution with our Project, Engineering and Sales groups.
• Communicate findings and proposed resolutions to customers regarding equipment.
• Prepare documentation and reports regarding customer equipment problems and site visits.
• Conduct customer and contractor training for installation, operation, and maintenance of equipment.
• Inventory and organize storage, moving, unpacking and staging of equipment. Perform field checks of equipment, site dimensions and tolerances.

Job Type: Full-time

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Travel requirement:

• Up to 75% travel

Education:

• High school or equivalent (Preferred)

Experience:

• Computer Skills: 1 year (Preferred)
• Electrician: 2 years (Preferred)
• Mechanical knowledge: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: (USA) Remote

Requirements

Qualifications

• Associate’s Degree in Electrical Engineering or related technology field with 3 to 5 years’ experience with assembly/manufacturing/maintenance in utilities, or equivalent education and experience.
• Intermediate knowledge of installation, maintenance, troubleshooting, testing and repair of substation or similar products.
• Ability to read and understand technical drawings, blueprints, electrical schematics and bills of materials.
• Advanced analytical and problem solving skills.
• Advanced interpersonal communication skills required to communicate with customers, employees, and vendors.
• Advanced computer skills, emphasizing knowledge of MS Office products, MRP/ERP systems and company timekeeping and expense reporting systems.

Benefits

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance