D365 System Administrator II

Embark on a transformative career with Safran Passenger Innovations, where we are forging an unparalleled in-flight entertainment ecosystem. As an innovative company we design and engineer world-class In-Flight Entertainment and Connectivity (IFEC) solutions. Our products are constantly evolving, solving complex media distribution, playback, and networking problems in a secure, demanding on-wing environment. Safran IFEC products are utilized by many of the world’s premier air carriers. Step aboard and help us by creating the best in-flight experiences for today and beyond!

Job Summary:

The D365 System Administrator II is responsible for efficiently managing incoming requests from various departments through a help desk system, with a primary focus on Dynamics D365 F&O. This role serves as a key liaison between internal stakeholders, Dynamics resources, and external consultants to ensure effective communication and resolution of issues. The individual in this position is expected to handle level 1 support tickets, applying their expertise to make necessary changes within Dynamics D365, such as managing permissions, resolving access issues, and addressing other technical challenges.

Duties and Responsibilities:

• Handle incoming requests from stakeholders through a help desk system, ensuring timely resolution.
• Act as a bridge between internal teams, Dynamics D365 resources, and external consultants to facilitate communication and collaboration.
• Regularly update stakeholders on the status of requests and projects.
• Work with stakeholders to understand their needs and translate them into system specifications for Dynamics D365 F&O.
• Address level 1 tickets by making necessary changes within Dynamics D365 F&O, including permissions, access issues, and other operational tasks
• Manage code deployment across multiple instances of Dynamics D365 F&O with external suppliers
• Work closely with IT, developers, and end-users to ensure technical solutions meet business needs
• Plan and execute tasks to meet deadlines, adapting as needed to changing priorities.
• Create user documentation and provide training on new system features.
• Keep up with industry trends and technical developments to improve system functionality.
• Perform other systems administrator related tasks as assigned

Requirements

• Bachelor’s Degree in a related field or equivalent experience
• 3-6 years of experience in system administration or a similar role
• Proficiency in Dynamics 365 F&O system administration
• Basic knowledge of Azure services and Azure DevOps
• Familiarity with Microsoft Office, including PowerBI
• Strong troubleshooting skills and experience with technical support
• Excellent communication and collaboration abilities to work with various stakeholders and external consultants

Benefits

The starting pay range for this position is $98,000 to $125,000 per year however, base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location.

In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to:

• A home allowance to elevate your home workspace
• Discretionary bonus program
• Future financial security with a 401(k) program with company match
• Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown
• Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off