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Customer Support Specialist

Mighty Fine Apps LLC

Oakland, california


Job Details

Contract


Full Job Description

Customer Support Specialist

Mighty Fine Apps

Location: Remote

Type: Part-Time

About Us:

Mighty Fine Apps is a fast-growing company dedicated to creating innovative apps that empower the deaf and hard of hearing community. Our flagship product, Live Transcribe, provides real-time transcription services, helping users bridge communication gaps. We are expanding and looking for a dedicated Customer Support Specialist to join our team and help us continue to provide exceptional service to our growing user base.

Position Overview:

As a Customer Support Specialist, you will be the first point of contact for users of our products. You will help resolve user inquiries, troubleshoot technical issues, and provide a seamless customer experience. Your ability to communicate effectively and empathetically will be key to ensuring our users get the best possible support.

Requirements

Responsibilities:

  • Respond promptly to customer inquiries via email, chat or social media.
  • Assist customers with troubleshooting and resolving technical issues.
  • Provide detailed information about our apps and services.
  • Maintain up-to-date knowledge of our products, including Live Transcribe.
  • Collaborate with the product and development teams to report bugs and provide feedback from users.
  • Document and manage support tickets using customer support software.
  • Continuously look for ways to improve the user experience through feedback and proactive communication.

Qualifications:

  • Previous experience in customer support or a related role is preferred.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and manage multiple tasks.
  • Familiarity with mobile apps and basic troubleshooting for iOS/Android devices.
  • Empathy and patience when interacting with users, especially those from diverse backgrounds.
  • Knowledge or experience working with the deaf and hard of hearing community is a plus, but not required.

Benefits

What We Offer:

  • Flexible work environment with the option to work remotely.
  • Opportunities for growth within a fast-growing company.
  • A chance to make a meaningful impact by supporting a product that helps improve the lives of our users.

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