Customer Service Specialist

Irrigation and Outdoor Supply Sales

Pay Range:
$20.00+

What You'll Do:

As a Sales, Service, and Delivery Associate, you’ll play a vital role in supporting our landscape and outdoor supply contractors.

• Customer Service & Sales: You’ll assist customers at the counter, providing expert advice on our products, answering questions, and ensuring they have the right solutions for their projects.
• Product Expertise: With in-depth knowledge of our irrigation and outdoor supply products, you’ll guide customers in selecting the best items to meet their needs and ensure they understand how to use them.
• Order Fulfillment & Delivery: You’ll help prepare customer orders, load products, and deliver them to contractors, ensuring timely and accurate deliveries to job sites.
• Relationship Building: You’ll develop strong relationships with our contractor clients by offering reliable service, timely deliveries, and product recommendations, all while ensuring a positive customer experience.

This is a hands-on role where you’ll directly contribute to the success of our clients while growing within our thriving business.

What We’re Looking For:

• People Person: Strong communication skills are essential! You should be able to make every customer feel welcomed and valued.
• Solution-Oriented: You’ll help customers identify their needs, answer questions about our products and services, and provide tailored recommendations.
• Positive Attitude: A friendly demeanor and a proactive approach to resolving customer issues will set you up for success in this role. Your goal? To ensure every customer leaves with a smile!

Key Responsibilities:

• Customer Interaction & Sales:
• Assist customers at the counter, answering product inquiries and offering recommendations.
• Provide knowledgeable and friendly service to help customers find the best solutions for their landscaping and outdoor supply needs.
• Product Knowledge & Guidance:
• Maintain an in-depth understanding of irrigation and outdoor supply products.
• Advise customers on proper product usage, installation, and maintenance.
• Order Processing & Fulfillment:
• Accurately process customer orders, ensuring all items are correctly selected and ready for delivery.
• Prepare orders for transport and ensure proper inventory management.
• Delivery & Logistics:
• Safely load and deliver products to contractors’ job sites, ensuring timely and accurate deliveries.
• Ensure products are delivered in excellent condition and address any delivery-related issues.
• Relationship Building:
• Foster strong relationships with landscape and outdoor supply contractors by providing consistent and reliable service.
• Address customer concerns and resolve issues to maintain high satisfaction levels.
• Team Collaboration:
• Work closely with colleagues to maintain a smooth workflow and meet customer needs.
• Help maintain the cleanliness and organization of the store and delivery areas.
• Operational Support:
• Maintain accurate records of sales, deliveries, and customer interactions.
• Assist with inventory control and stock management as needed.

Requirements

• Customer Service Skills:

• Strong communication and interpersonal skills to engage with customers and provide exceptional service.
• Ability to build positive relationships with clients and team members.

• Product Knowledge:

• Basic understanding or willingness to learn about irrigation and outdoor supply products.
• Ability to explain product features and benefits clearly to customers.

• Sales Experience:

• Previous experience in sales or a customer-facing role is preferred, but not required.
• Ability to upsell or recommend products based on customer needs.

• Delivery Experience:

• Valid driver’s license with a clean driving record.
• Experience with delivery driving, including loading, unloading, and safely transporting products.

• Physical Stamina:

• Ability to lift and carry heavy products (up to 50 lbs or more) as part of daily duties.
• Comfortable with manual tasks, such as loading products and maintaining an organized work environment.

• Time Management:

• Ability to manage time efficiently to ensure timely product delivery and meet customer expectations.
• Strong organizational skills to handle multiple tasks and orders simultaneously.

• Attention to Detail:

• Accuracy in processing orders and ensuring proper product delivery.
• Ability to troubleshoot and address customer concerns effectively.

• Team Player:

• Willingness to work collaboratively with other staff to meet business goals and ensure smooth operations.
• Positive attitude and adaptability in a dynamic work environment.

• Tech Savvy:

• Basic proficiency with computer systems and point-of-sale (POS) systems for order entry and processing.
• Ability to learn new software or systems as needed.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training opportunities with potential for raises, bonuses, and promotions.
• Wellness Resources
• Profit Sharing