Communications Specialist

Communications Specialist – People Operations

Location: Los Angeles, California

Salary: $70,000 to $75,000

ORGANIZATION OVERVIEW

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: we’re seeking inspired, talented people who want to be part of a team affecting profound change and who have fun doing it.

POSITION SUMMARY

Brilliant Corners is seeking a Communications Specialist to join the Culture & Engagement team in our Organizational Development Department! We are looking for someone to optimize communications for our People Operations Department; Ensuring consistent messaging, brand, and ideal cadence of information communicated across multiple modes and intended for diverse audiences. Responsibilities include developing and delivering clear and effective communications around project updates, designing marketing materials, policy development and analyzing reports to translate data into compelling visual stories.  Additionally, this role will have the opportunity for close collaboration with many of our amazing teams across People Operations and organization-wide to ensure key messaging is being delivered and received effectively.

The ideal candidate will have a passion for helping others, strong communications chops across functions, and a track record of producing high-quality deliverables on deadline. Strong writing and editing capabilities, graphic design skills, attention to detail, and ability to distill complex information are essential, but critical thinking, creativity, emotional intelligence and a commitment to continuous improvement are also important.  Familiarity or experience with homelessness or other lived experience is a plus.

POSITION RESPONSIBILITIES

Owner of Communications:

• Develop and implement communication strategies to ensure timely and accurate project touch points with updates shared in an effective style for the intended audience- all staff, Leadership, or other internal stakeholders as needed.
• Review and prepare comprehensive reports, analyzing data and presenting findings in a clear and concise manner to support decision-making processes
• Contribute to and maintain People Operations’ communications calendar across channels

Compelling Storyteller:

• Create engaging marketing communications for internal and external audiences, including, social media posts and internal wiki site development (Shine)
• Graphic design and production of multimedia content, that is incorporated to enhance the effectiveness of communication; such as videos and creative presentations
• Collaborate with the marketing team to ensure consistency of messaging and branding across all communication channels
• Support the creation of communications and presentation materials for leadership

 Continuous Learner:

• Collaborate closely with project teams to gather information and insights, ensuring alignment with organizational goals
• Evaluate the effectiveness of communication efforts and provide recommendations for improvements with a strategic mindset
•  Stay on top of industry trends to build expertise and thought leadership

 Relationship Builder:

• Forge strong partnerships with designated business units to facilitate seamless updates on People Operations initiatives, fostering a cohesive organizational environment
• Acquire comprehensive knowledge of all Performance Management products and strategies, adeptly communicating and providing training support as necessary to drive adoption and proficiency
• Oversee the People Operations Survey strategy, ensuring efficient feedback collection, transparent reporting, and swift action implementation to promote continuous improvement and employee satisfaction

Requirements

PROFESSIONAL EXPERIENCE

• 3-5 years of experience in a communication role, with demonstrated proficiency in marketing, graphic design, program support, data visualization or related field
• Impeccable judgment and discretion when handling confidential materials

KNOWLEDGE, SKILLS AND ABILITY

If you are a skilled communicator with a passion for delivering impactful communications and have an eye for design and data, we encourage you to apply for this exciting opportunity to make a meaningful impact to employees throughout the organization as well as the people we serve in our communities. 

This position also needs to support creation and review of all-staff messaging.  Ensuring our messaging is be accessed, following BC formula.  Ensuring we have LT, and sup support on major comms. Supporting entire POPs team, including HR, TA.  Ensure message is consistent, and on brand.   

Core Competencies

Strategic Communication

• Enjoys translating complex information into clear, compelling messages tailored to different audiences
• Ability to identify, develop and implement effective communication strategies across multiple channels to engage target audiences and maximize impact
• Skillfully provides feedback to improve the communications of others
• Stays current with communications best practices and trends to continuously improve approach

Content Creation and Storytelling

• Brings creativity and fresh ideas to communications deliverables while ensuring brand alignment
• Exceptional writing and editing skills for creating high-quality content across mediums (social media posts, newsletters, presentations, etc.)
• Strong eye for design and visual storytelling, with the ability to produce engaging multimedia content using platforms such as Adobe Creative Suite, Microsoft Office and Canva
• Skilled at extracting insights from data and weaving them into compelling visual narratives through dashboards, infographics and presentations that inspire action and understanding, and drive data-driven decision making
• Ability to gather and analyze data from various sources (web analytics, social media metrics, surveys, etc.) to measure communications performance and glean insights

 Organizational agility

• Detail-oriented, organized and proactive in planning, with the ability to utilize knowledge of the organization’s ecosystem to anticipate needs and potential roadblocks
• Adept at managing projects from conception to completion, including coordinating with internal teams and external partners
• Proactive and adaptable team player with strong interpersonal skills who thrives in a collaborative, dynamic environment

Our Values

Humanity:Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity and experience.

Community:Building a better future: Sustainable housing solutions are fostered through partnership, collaboration and human connection.

Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Salary range for this position is $70,000- $75,000 annually.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers; subcontractors, vendors, and clients.

Brilliant Corners is committed to the implementation of an Affirmative Action Policy and the Americans with Disability Policy in its recruitment selection and placement of all personnel and is an Equal Opportunity Employer.

Benefits

Why work for Brilliant Corners?

Financial & Retirement

• Competitive Salary
• Retirement Plan with 5% match
• Employee Referral Bonus

Vacation & Time off

• Generous Vacation Policy
• Long List of Paid Holidays
• Paid Sick Time

Health Insurance

• Medical Insurance – 100% Covered
• Dental/Vision/Disability Insurance
• Flexible Spending Account

Professional Support

• Job Training
• Professional Development
• Employee Assistance Program

Other Perks & Discounts

• Company Social Events
• Wellness Initiatives
• Gym Membership Discounts