Case Manager Supervisor (Santa Rosa)

DESCRIPTION OF POSITION:

In collaboration with multidisciplinary team Outpatient therapists, provides quality case management and discharge planning services to all patients and their families. Serves as a member of interdisciplinary team supporting the organization's treatment program and philosophy, and assures the deliverance of quality treatment to patients and their families.

Lead Responsibilities:

• Maintain discharge reference tool to improve time management for staff
• Assist case managers with challenging cases on all units
• Report daily long lengths of Stay and assist DSS with reports to leadership
• Step in for treatment team when staff are absent and ensure all requirements for treatment team are met.
• Reports daily and biweekly discharge calendar updates.

·         Train new staff on discharge planning position, county requirements and process with conserved or administrative level patients

·         Update, track, and communicate to county resources regarding discharge and aftercare planning

• Hold a smaller case load of patients to support unit staff
• Assists with the scheduling of staff
• Assists with the hiring and interviewing of new staff
• Provides feedback for annual evaluations for team members.

Key Responsibilities:

·         Ensures linkage to mental health/recovery services, and facilitates communication with the county.

·         Ensures follow-up appointments are arranged/scheduled for psychiatrist and therapist within 7 days of discharge.

·         Completion of discharge aftercare plan, and provides daily placement and collateral documentation. Responds to calls regarding discharge planning daily, and timely documents discussion into EMR.

·         Checks voicemails daily and provides a call back within 24 hours.

·         For adolescents, provides regular updates to the legal guardian every 1-2 days and documents discussion timely.

·         Maintains effective working and professional relationships and communications with internal and external customers.

·         Coordinates discharge packets and reviews them with patients and their families.

·         Completes required documentation and progress notes on time and individualized per patient. Support coordination of scheduling zoom meetings and visitations.

·         Supports department in administrative duties, auditing, and tracking data for QAPI and compliance.

·         Upholds the Organization’s ethics and customer service standards.

·         Performs related duties, as requested.

Requirements

Knowledge and Experience:

·         Minimum of a Bachelor’s Degree in Psychology, Social Work, or closely related field of study.

·         One year of behavioral health experience and experience with Severely Mentally Ill and discharge planning preferred.

·         Current CPR (Cardiopulmonary Resuscitation) certification (or obtained within 30 days of hire).

·         Current Handle With Care (HWC) certification (or obtained within the 30 days of hire).

·       Familiarity with continuum of care and clinical terminology. 

Skills and Abilities:

·         Maintains confidentiality of patients at all times

·         Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.

·         Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)

·         Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.

·         Strong written and verbal communication skills.

·         Ability to work independently and as part of a team.

·         Good judgment, problem solving and decision-making skills.

·         Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.

·         Ability to work in a fast-paced, expanding organization.

Physical Requirements:  

While performing the duties of this job, this position is frequently required to do the following: 

·         Use standard office equipment and access, input, and retrieve information from a computer.   Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time. 

·         Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population. 

·         Give and follow verbal and written instructions with attention to detail and accuracy. 

·         Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.

·         Vision: see details of objects at close range.

·         Coordinate multiple tasks simultaneously. 

·         Reach forward, up, down, and to the side. 

·         Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.

·         Lift up to ten (10) pounds.

Benefits

• Medical
• Vision
• Dental
• 401(k)
• 3.5 Weeks Paid Time Off
• $25,000 Life insurance policy is provided at no charge to the employee