Case Manager Supervisor | Housing

The April Parker Foundation, a leading non-profit organization focused on providing comprehensive services to underserved communities, is seeking a dedicated and experienced Housing Case Manager Supervisor to join our dynamic team. As a Housing Case Manager Supervisor, you will play a crucial role in overseeing our housing case management programs and ensuring the delivery of high-quality services to individuals and families in need.

Responsibilities

In this role, you will be responsible for:

• Supervising a team of Housing Case Managers, providing guidance, support, and ongoing professional development
• Developing and implementing program policies, procedures, and quality assurance measures
• Ensuring compliance with funding requirements, regulatory standards, and best practices in housing case management
• Collaborating with community partners and stakeholders to enhance resources and services available to clients
• Overseeing the assessment and intake process, including determining program eligibility and prioritizing services based on individual needs
• Coordinating housing placements, relocation assistance, and ongoing case management support
• Monitoring client progress and outcomes, conducting regular case reviews, and making necessary adjustments to service plans
• Providing crisis intervention and support in challenging situations or emergencies
• Preparing reports and data analysis to evaluate program effectiveness and inform decision-making

Requirements

• To be successful in this role, you should have:
• Bachelor's degree in social work, human services, or a related lived experience
• Minimum of 3-5 years of experience in housing case management or related social service field
• Previous supervisory experience, including team leadership and staff development
• Excellent knowledge of housing assistance programs, eligibility criteria, and resources available to underserved populations
• Strong understanding of trauma-informed care and best practices in supporting individuals who have experienced homelessness or housing instability
• Ability to effectively communicate and collaborate with diverse stakeholders, including clients, community partners, and government agencies
• Demonstrated ability to analyze data, identify trends, and make data-driven decisions
• Proficiency in case management software and Microsoft Office Suite
• Exceptional organizational skills, with the ability to prioritize and manage multiple tasks
• Compassionate and empathetic approach, with a commitment to providing client-centered service

Benefits

• QSEHRA (Qualified Small Employer Health Reimbursement Arrangement): Our competitive healthcare package includes coverage for medical, vision, dental, and prescription expenses, with reimbursement options tailored to your needs.

• 401(k) Retirement Plan by Guideline: Secure your financial future with our 401(k) retirement plan, managed by Guideline, offering convenient investment options and employer contributions.
• Generous Paid Time Off: Enjoy a healthy work-life balance with our generous paid time off policy, including vacation days, personal days, and mental health time off to prioritize your well-being.
• Annual Shutdown: Embrace the holiday spirit and spend quality time with your loved ones during our annual shutdown period from December 24th to December 27th, with paid time off.
• Paid Holidays: Celebrate and recharge with 12 paid holidays throughout the year, including all 11 federal holidays, to enjoy special moments with family and friends.
• Sick Leave: Take care of yourself when you're under the weather with paid sick leave to ensure you can rest and recover without worrying about lost income.
• Bereavement Leave: Receive compassionate support during difficult times with bereavement leave to attend to the needs of yourself and your family following the loss of a loved one.
• Paid Family Leave: Prioritize your family's well-being with paid family leave benefits to support the joys and responsibilities of parenthood, caregiving, or family emergencies.