Account Manager /Business Development Sales Specialist

Job description

DrBalcony is a leading provider in the Inspection Industry. We pride ourselves on delivering top-notch products and services to our clients and maintaining strong, lasting relationships with them. We are looking for a dynamic and motivated Sales Associate / Customer Success Specialist to join our team.

Responsibilities:

• Engage with customers to understand their needs and provide tailored solutions.
• Follow up with customers to ensure satisfaction and address any concerns.
• Manage customer accounts and maintain accurate records in Salesforce and other CRM systems.
• Assist customers with contract negotiations and renewals.
• Work closely with the sales and support teams to ensure a seamless customer experience.
• Provide product demonstrations and training to customers as needed.
• Identify opportunities for upselling and cross-selling to existing customers.
• Track and report on customer interactions and feedback to improve service delivery.

Requirements

Requirements:

• Proven experience in sales, customer service, or a related field.
• Proficiency in Salesforce and other CRM systems.
• Strong communication and interpersonal skills.
• Ability to understand customer needs and provide appropriate solutions.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and as part of a team.
• Positive attitude and a strong work ethic.

Preferred Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Familiarity with contract negotiation and management.

Benefits

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career growth.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay

Experience:

• B2B sales: 3 years (Required)

Ability to Relocate:

• Tustin, CA 92780: Relocate before starting work (Required)

Work Location: In person