Sales Operations Support

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a dynamic, motivated, individual to join our growing team as an Operations Specialist! iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1!

The position of Operations Specialist is crucial to the team's success. In this role, you will be a significant point of contact between the company and our vendors. You will be responsible for providing excellent support to the sales team while acting as a liaison between them and our vendors. Tasks include completing sales orders, invoicing, shipment tracking, handling of returns, reconciliation, AP/AR, among other duties. Experience working at a Value Added Reseller is a plus!

Requirements

• Excellent communication skills, both written and verbal

• Possess high-level organization and time-management skills

• The ability to work quickly and accurately in both independent and team situations

• Strong computer skills, including Microsoft Office and Excel, and the ability to learn new software

• The aptitude for learning new systems quickly

• Financial skills and background

• The ability to juggle a variety of tasks at the same time.

• Demonstrated consistency in values, principles, and work ethic

Responsibilities include

• Provide overall excellent customer service to help complete any customer requests and resolve potential issues 
• Support the sales team by overseeing the order process within our internal systems 
• Providing shipment tracking information to customers and Account Managers 
• Work with the Accounting department in supporting accounts payable and receivable processes 
• Work with customers and manufacturers to facilitate return requests 
• Order modifications/changes
• Produce and distribute internal and external reports as needed 
• Process shipping label request
• Perform other duties as needed

Physical Demands

• Sit at a computer for 8 hours per day
• Keyboarding for 8 hours per day
• Speaking (communicating information to clients/coworkers)
• Hearing Requirements (In person speech, telephone, other sounds)

Job Location:

• If local to the Phoenix, AZ area, job will be performed at a Phoenix location
• If located outside of a reasonable commute, job can be performed remotely

Benefits

• Insurance: Health Insurance, Vision, Dental, and Life Insurance
• Leave and Holidays: Paid Vacation, Paid Holidays
• Retirement: 401K Plan with company match (eligible after 1 year of employment)
• In-house fitness center

*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.