Field Support Engineer

EVOTEK™ is North America's premier enabler of digital business with a focus on innovation. With technology offerings in data center and cloud, EVOTEK is uniquely equipped to enable customers with the industry shift from traditional IT computing to secure multi-cloud. With services practices in cybersecurity, mobility, platform engineering and AIOps, EVOTEK is moving up the value chain, closer to the part of digital business that matters most. EVOTEK was named to Inc. Magazine’s “Best Places to Work” in 2018 and 2020. For five consecutive years, from 2016-2020, EVOTEK was listed in The San Diego Business Journal's “Best Places to Work” and recognized in CRN's “Solution Provider 500” list, CRN's “Next-Generation 250” list, CRN’s “Triple Crown” and highlighted as CRN's “Top 150 Growth Companies”, holding the #1 spot in 2017 as the fastest growing system integrator in the country. In 2020, EVOTEK was named to the Inc. 5000 list as one of the fastest growing companies in America.

The Field Engineer will be responsible for providing support, troubleshooting and implementation services for present and future customers.

Requirements

• 5+ years of experience analyzing requirements for implementing, supporting and troubleshooting server infrastructure, hardware replacements.
• Strong knowledge on hardware monitoring/maintenance tools such as Intel BMC.
• Working with support escalation teams on troubleshooting.
• Problem analysis and identifying root cause.
• 3+ years knowledge in Data Center functions.
• Ability to implement, administer and troubleshoot server infrastructure.
• Working knowledge and experience managing server infrastructure and supporting software (such as: Nutanix, VMWare, Cohesity, Cloudian, various back up software and secondary storage solutions).
• Prior Intel and VMware experience is required. Intel DSG & Nutanix is a plus.

Responsibilities include but are not limited to:

• Providing technical expertise, troubleshooting and parts replacement experience.
• Experience with updating case tickets and working side by side with customers on troubleshooting issues or errors on server platforms.
• Deploying, maintaining, and administering server environments, predominantly those in Data Centers,
• Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems. (such as: Intel DSG servers along with Nutanix and VM’s.
• Participating in root cause analysis on incidents, helping to drive identification of preventative actions meant to ensure problems don't recur, and delivering on the tasks within those actions.
• Flex schedule to accommodate change schedules that can happen after-hours based on the customer planned outage schedule.
• The customer will engage the field engineer once a case is open, the field engineer will work with the customer to quickly resolve the issue, which may require being within the Data Center to troubleshoot issues.
• The Field engineer will also work with Intel and other vendor support teams to troubleshoot on behalf of the customer to assist with quick resolution of issues.

Benefits

• Strong company culture.
• Competitive compensation.
• Benefits package that includes 100% paid medical, dental and vision for the employee.
• 401(k) with employer match.
• Flexible PTO policy.
• Flexible working arrangements.
• Annual company overnight retreat (employee + significant other).

Equal Opportunity Employer

EVOTEK believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.