Field Support Engineer

As a Field Support Engineer at McLane Intelligent Solutions, you will play a crucial role in providing on-site technical support and solutions to our valued clients. Your primary focus will be to ensure seamless operations and high levels of customer satisfaction by troubleshooting, diagnosing, and resolving issues that arise in the field.

Key Responsibilities:

• Provide hands-on support for network systems, servers, and end-user devices, addressing technical issues promptly.
• Assist clients with the installation, configuration, and maintenance of hardware and software products.
• Develop comprehensive documentation for support procedures and technical resolutions.
• Collaborate with team members and clients to identify, replicate, and resolve system malfunctions.
• Deliver training and guidance to end-users to enhance their understanding of technical solutions.
• Participate in system upgrades, maintenance, and...

EVOTEK™ is North America's premier enabler of digital business with a focus on innovation. With technology offerings in data center and cloud, EVOTEK is uniquely equipped to enable customers with the industry shift from traditional IT computing to secure multi-cloud. With services practices in cybersecurity, mobility, platform engineering and AIOps, EVOTEK is moving up the value chain, closer to the part of digital business that matters most. EVOTEK was named to Inc. Magazine’s “Best Places to Work” in 2018 and 2020. For five consecutive years, from 2016-2020, EVOTEK was listed in The San Diego Business Journal's “Best Places to Work” and recognized in CRN's “Solution Provider 500” list, CRN's “Next-Generation 250” list, CRN’s “Triple Crown” and highlighted as CRN's “Top 150 Growth Companies”, holding the #1 spot in 2017 as the fastest growing system integrator in the country. In 2020, EVOTEK was named to the Inc. 5000 list as one of the fastest growing companies in...

Do you have a great personality and really, genuinely enjoy using your experience and talent in helping businesses maximizing technology to do their jobs well? If the answer to these questions are yes then it’s you we are looking for! Join the team that has fun rolling up our sleeves in the name of making someone’s day better through technology.

What do we do?

McLane Intelligent Solutions (MIS) is a fast-growing and managed services provider located in Central Texas. We provide a broad range of outsourced IT services including design, installation, support, maintenance, and consulting to the Small/Medium Business market.

What we are looking for.

We have an immediate opportunity for a Support Engineer to join our talented team to look after the service and maintenance needs of our customers. As a Support Engineer, you will be required Troubleshoot, respond to service requests, and provide technical training on company...

Do you have a great personality and really, genuinely enjoy using your experience and talent in helping businesses maximizing technology to do their jobs well? If the answer to these questions are yes then it’s you we are looking for! Join the team that has fun rolling up our sleeves in the name of making someone’s day better through technology.

What do we do?

McLane Intelligent Solutions (MIS) is a fast-growing and managed services provider located in Central Texas. We provide a broad range of outsourced IT services including design, installation, support, maintenance, and consulting to the Small/Medium Business market.

What we are looking for.

We have an immediate opportunity for a Support Engineer to join our talented team to look after the service and maintenance needs of our customers. As a Support Engineer, you will be required Troubleshoot, respond to service requests, and provide technical training on company...