Customer Experience Associate - Scorpion Harley-Davidson

Scorpion Harley Davidson, a subsidiary of RumbleOn, is seeking an energetic and positive individual to join our team as a Customer Experience Associate! The active listener, exceptional problem solver, and ace on the phone is who we want! Throw in a passion for motorcycles and you may be the perfect fit for this team!

Responsibilities:

• Welcome guests and provide them with exceptional customer service.
• Identify ways to delight our guests
• Make follow up outbound calls to customers in Service/Sales for feedback on their experience.
• Respond to customers questions/concerns accurately, openly, honestly and if you can't, an honest effort to ensure you get the answer from the right source (no matter what they need).
• Partner with the Service Manager and Sales Manager to identify areas where we can improve the customer experience.
• Help maintain a clean and organized environment throughout the dealership.
• Data entry into our CRM on all client information and interactions
• Stay up-to-date with product knowledge and industry trends.

Requirements

• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Strong problem-solving abilities.
• Basic computer skills and familiarity with MS Office/Google Suite.
• Ability to work well in a team environment.
• Flexible schedule, including weekends an some holidays.
• Positive attitude and a passion for providing exceptional customer service.
• Ability to work in a fast-paced environment.

Benefits

What RumbleOn / Scorpion Harley-Davidson Offers You:

A fun, relaxed, and supportive environment to work in! A commitment to always value our employees, a motivated team to collaborate with, awesome company social events, and more...

• Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance!)
• Life and disability insurance
• Generous Vacation/PTO Plan
• Employee discounts on purchases
• Dedicated leadership team who supports and cares for employees
• The opportunity for growth and a solid long term career...we promote from within!!
• Competitive Hourly Pay (based on experience)
• And more…