Customer Experience Associate - Scorpion Harley-Davidson

Scorpion Harley Davidson, a subsidiary of RumbleOn, is seeking an energetic and positive individual to join our team as a Customer Experience Associate! The active listener, exceptional problem solver, and ace on the phone is who we want! Throw in a passion for motorcycles and you may be the perfect fit for this team!

Responsibilities:

• Welcome guests and provide them with exceptional customer service.
• Identify ways to delight our guests
• Make follow up outbound calls to customers in Service/Sales for feedback on their experience.
• Respond to customers questions/concerns accurately, openly, honestly and if you can't, an honest effort to ensure you get the answer from the right source (no matter what they need).
• Partner with the Service Manager and Sales Manager to identify areas where we can improve the customer experience.
• Help maintain a clean and organized environment throughout...