Client Success Coordinator

Who We Are

RYNO Strategic Solutions is an innovative, full-service Internet marketing company with 250+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.

Our Mission

We Exist to Grow Your Business...PERIOD.

Our Values

• We are transparent
• We are good communicators
• We give back
• We have integrity
• We are positive
• We genuinely care
• We focus on education

Summary of Position

We're looking for a driven Client Success Coordinator to join our growing team! As a Client Success Coordinator, you serve as a trusted resource for our valued clients. You are responsible for ensuring client satisfaction, delivering on client requests, and improving the overall client experience through prompt and helpful service. You will serve as the RYNO primary point of contact for your book of business with the goal of retaining and growing existing client accounts. You will also handle inbound client requests utilizing our internal ticketing system to deliver timely and thorough responses to our clients’ needs. You will work closely with our internal teams of developers, designers, SEO Analysts, and Paid Media Specialists to deliver outputs related to our clients’ websites and digital marketing campaigns. Your goal is to be a helpful, knowledgeable resource for our client base, driving more value and increased client satisfaction.

Position Responsibilities

• Proactively interact with clients to ensure our marketing strategy aligns with their business goals and communicate client needs and goals to the internal team of strategists, specialists, and analysts
• Complete marketing recap reports for clients
• Meet with clients to review marketing campaign performance and provide strategic recommendations for their marketing strategy
• Communicate via phone/email with clients weekly
• Assist Senior Client Success Managers with day-to-day tasks for large accounts and strategic partnerships
• Stay up-to-date with the latest digital marketing trends & market shifts, client industry trends & market shifts
• Ensure customer satisfaction and client retention
• Build strong relationships with both clients and internal stakeholders

Requirements

• 1+ years of full-time experience in digital marketing, or Bachelor’s degree in Marketing, Communications, or related field

• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams) & Zoom
• Experience with project management software, i.e., Salesforce or ClickUp
• Strong work ethic and a “do whatever it takes to get the job done” attitude
• Exceptional customer service and relationship-building skills
• Ability to solve complex problems and resolve conflicts
• Ability to gather, analyze, and interpret data to create comprehensive reports that provide valuable insights for clients
• Foundational knowledge of Pay-per-click (PPC) and Search Engine Optimization (SEO) strategies preferred

The total compensation for this salaried nonexempt opportunity includes a salary range of $48,000 to $52,000, the potential for quarterly bonuses, plus benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, and location. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range.

Benefits

We’ve got you covered!

RYNO is proud to offer a variety of benefits to support employees and their families, including:

• Remote environment with great coworkers across the country AND an awesome office for those local in Phoenix
• Performance-based bonuses
• Vacation and sick paid time off
• 10 paid holidays
• Monthly phone and data stipend
• Medical, Dental, Vision, and Life Insurance
• Annual continued education and tuition reimbursement stipend
• Comprehensive Employee Assistance Program
• 401(k) matching
• Leadership and advancement opportunities
• Awesome team merch!

About RYNO Strategic Solutions:

RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments.

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.