Retail Director

**This position is posted from one of our most valued clients**

This position will oversee operations of our sprawling 50,000+ square foot retail space, which includes a Café and our Guest Services team. Your role is pivotal in ensuring a seamless retail experience across all product categories while prioritizing guest satisfaction. From strategic planning to staff management, your responsibilities span a wide range of tasks aimed at optimizing sales and fostering a world-class shopping destination. Reporting directly to the Vice President of Retail & Company Culture, you'll play a key role in shaping our retail vision.

Responsibilities

• Lead the operation of a vibrant retail environment featuring diverse product categories, from apparel to electronics, fostering high levels of guest engagement.
• Contribute to strategic planning efforts, aligning retail goals with overall company objectives.
• Develop an annual retail sales plan and event calendar, collaborating closely with the marketing team to drive sales and enhance guest experiences.
• Manage financial objectives by creating and maintaining budgets, analyzing financial records, and implementing corrective measures as needed.
• Coordinate with Operations and Strategic Initiatives teams to optimize inventory levels and space management plans.
• Oversee visual merchandising strategies aligned with retail objectives to enhance the guest shopping experience.
• Provide detailed reports on buying trends, sales performance, and guest demographics.
• Foster a culture consistent with the company's values, including recruiting, hiring, and developing a service-minded team.
• Set performance goals, monitor individual performance, and provide ongoing training and support.
• Motivate and reward team members to achieve sales objectives and deliver exceptional guest experiences.
• Develop strategic initiatives to attract new customers, increase store traffic, and enhance profitability.
• Address guest complaints and concerns professionally, prioritizing guest satisfaction.
• Lead retail initiatives with a focus on asset protection and loss prevention.

Requirements

• Customer service-oriented with a solid understanding of business management processes.
• Excellent communication and interpersonal skills.
• Proficiency in reporting and analytics, as well as computer database and productivity software.
• Track record of effectively leading and training team members across various departments.
• Strong grasp of sales and customer service techniques.
• Ability to work within budgets while maintaining high standards.
• Skilled in employee and customer management, balancing warmth and toughness.
• Strong multitasking abilities with a high output rate.

Education and Experience

• Bachelor's Degree in Business Administration or related field preferred.
• 7+ years of retail management experience.

Benefits

This is a full-time role with corporate benefits.