IT Help Desk Technician
Clearwaters.IT
Bremerton, washington
Clearwaters.IT is seeking an IT Help Desk Technician in Bremerton, WA.
This role involves the following:
- Provide corrective action and diagnose problems through phone, electronic communication and in-person support.
- Provides technical support to end users on a variety computer, software, printer, web, and mobile device related issues.
- Identify, research, and resolves technical problems.
- Respond to telephone calls, email and personnel requests for technical support.
- Document, track, and monitor problems to ensure a timely resolution though the DHA approved ticketing system.
- Provide 1-2 tier support to end users for either Personal Computer (PC), server, or applications and hardware.
- Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
- Simulate or recreates user problems to resolve operating...