Call Center Manager in Virginia

TechFlow, Inc. is seeking an experienced Call Center Manager to lead and optimize our call center operations. This role is crucial for ensuring a high level of customer satisfaction and operational efficiency in our dedicated support team. The ideal candidate is a proactive leader who fosters a positive working environment while driving performance and quality standards.

Key Responsibilities

• Lead the team to achieve and exceed client KPIs and SLAs, ensuring a high standard of service delivery.

• Monitor and manage operational budgets, staffing levels, and resources to ensure optimal efficiency.
• Implement strategies to reduce attrition and maintain a fully staffed team that meets business needs.
• Drive performance through regular coaching, mentoring, and professional development of team members.
• Conduct regular performance evaluations, providing constructive feedback, and executing...