Product Engineer in Utah

Vasion is looking for a Product Support Engineer - Tier 3 that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.

POSITION SUMMARY

As Product Support Engineer - Tier 3, you will be responsible for providing advanced technical support and solutions for complex issues related to the company's products or services. Working closely with Tier 1 and Tier 2 support teams, your primary focus will be on troubleshooting escalated cases, performing in-depth analysis, and delivering effective resolutions to ensure customer satisfaction.

RESPONSIBILITIES:

• Investigate...

Vasion is looking for a Product Support Engineer that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.

POSITION SUMMARY

The Product Support Engineer, Tier 1 is the primary technical resource for internal, customer, reseller, and partner support. The selected candidate is responsible for identifying, troubleshooting, and resolving  issues that are either directly or indirectly related to the product. Thus, the support engineer must be able to articulate technology and product positioning to both business and technical users. The support engineer must be able to establish...