Client Experience Manager
Pressed Floral
Orem, utah
Company Description
Pressed Floral is a bespoke floral preservation company based in Orem, Utah, that preserves life's special moments through fine art. Serving clients nationwide, our goal is to create sentiments that will last forever.
Role Description
This is a full-time, on-site role for a Client Experience Manager. As a Client Experience Manager at Pressed Floral, you will play a pivotal role in enhancing and optimizing our clients' journey with our company. Your focus will be on understanding and addressing client needs through empathy, innovation, and strategic problem-solving. You will lead the Client Care team, streamline processes across the board, and collaborate with various departments to ensure an exceptional client experience across all touch points. This multifaceted role involves client care leadership, process optimization, cross departmental collaboration, and problem solving. This role is...