Workforce Planning Manager - Contact Center

DSI Systems Inc., an authorized AT&T Representative partner, has an immediate career opportunity for a Workforce Planning Manager – Contact Center.

As a Workforce Planning Manager, you will leverage your expertise in workforce strategies and talent management to enhance both business outcomes and the overall employee experience. This position is responsible for long-term, short-term, and intraday volume, productivity, and capacity forecasts and providing leadership with risk mitigation plans.

To be successful in this role, you must be a strategic thinker, have exceptional interpersonal and communication skills, and have a passion for developing people and teams.

Travel up to 25%

About DSI

DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners, through sales management, marketing assistance, hardware logistic solutions,...