VP, Customer Success

Leonardo247 is a fast growing SaaS company that is improving business performance by automating and streamlining operations for individuals and teams in the real estate industry.

Reporting directly to our COO, the Head of Customer Experience at Leonardo247 will be at the helm of our Customer Success Team. This role involves building, scaling, and leading our Help Desk, Implementation, and Account Management teams ensuring our clients fully realize the value of our software solutions. Given Leonardo247’s subscription-based business model, the VP of Customer Success is essential to our long-term growth and customer retention.

Responsibilities

• Build and scale a comprehensive customer strategy that focuses on high value realization, retention, and growth. You’ll report and optimize KPIs: TTV, Customer Health, GRR, & NRR.
• Coach and develop ICs and Managers to ensure high performance and retention.
• Manage,...

We seek a proactive and experienced VP of Client Success to lead and manage our growing Customer Success team. As a key player in our legal technology company, the candidate will be responsible for several key areas critical to our success including annual planning, segmentation and account planning, leading integration activities, and functional testing for the renewal-to-cash process. The candidate will play a critical role in driving customer satisfaction, retention, and expansion through effective client account management and cross-functional collaboration. 

The successful candidate will be highly motivated with a high degree of focus on detail, process, and applied experience across all functions of a Customer Success organization.  

Key Responsibilities 

• Team Leadership & Development: Serve as the head of the CS team, ensuring teams are integrated into our systems and processes, and are trained and enabled accordingly to thrive...

Oceans and You
Oceans is rapidly becoming the partner of choice for high-growth companies looking to smartly build their teams and profitably scale their businesses. As global distributed workforces proliferate, Oceans stands apart with its unique ‘embedded talent’ model and its differentiated talent pool based in Sri Lanka.

We’re looking for a dynamic VP of Sales and Customer Success to maintain and further fuel Oceans’ rapid growth. We work with world class startups, thought leaders, family offices, creators, and more. Our success has been driven entirely by our reputation and word of mouth growth. This is a unique opportunity to join a new and ambitious company that’s already profitable and scaling quickly.

Position - VP of Sales and Customer Success
As VP of Sales and Customer Success, you will play a critical role in growing our revenue. You will oversee both our sales team and our customer success...

Company Overview

At The Growth Partner we assist marketing agencies around the globe to grow with predictability and scalability.

In less than 2 years, we’ve grown our business from 0 to multi-7 figures and will hit the 8-figure mark this year.

How? We’ve focused on growth and the relationships for our clients and team members.

By creating a high-performance, positive environment we’ve helped 100’s of leaders and future leaders achieve their full potential through direct support, coaching and consulting.

Visit our Website:

https://www.thegrowthpartner.io/

See how our Co-Founder, Jordan Lee, describes the business:

https://www.loom.com/share/901416c6dac648acbe8a8b7fad8198d4

What It's Like Working At The Growth Partner

We’re growth-oriented, entrepreneurial, ambitious and will...

80%. That’s how many workers don’t have an office or desk. We interact with them every day: on the bus, in supermarkets, in the hospital. But when it comes to workplace technology, their needs have been largely ignored. Until now.

Blink is the world’s first workplace tool designed for frontline employees. Our award-winning platform transforms the working lives of society's most relied-on members.

We're in growth mode right now, and you’ll have the chance to shape our future as we transition into a global name.

🚀 What will you be doing?

Blink is dedicated to delivering exceptional customer experience and we’re looking for a dynamic and experienced VP of Customer Success to join our Boston office to lead and manage our UK and US based CS teams. You’ll drive customer satisfaction, retention, and growth whilst gleaning strategic insights that improve our product value and drive revenue growth through renewals, net retention and...

Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform.

Join our team of innovators who are redefining insider risk management through cutting-edge technology. More than 10,000 organizations across the globe have used Teramind to mitigate insider threats and protect their sensitive company data with the most robust, enterprise-grade software on the market.

As a global team, Teramind embraces an inclusive and flexible work environment and team culture. We win together, learn from each other and respect each other while delivering best-in class security solutions.

About the role

Teramind is seeking a growth-oriented Vice President of Customer Success with extensive experience in the post-sale space of the customer journey. The Vice President of Customer Success should have a strategic vision for the department’s needs as well as the tactical knowledge of how to...

SchooLinks is a series A venture-backed startup that's solving mission-critical problems in college and career readiness. With a fresh take from technology stack to product design, SchooLinks has become the household name for college and career readiness in many states, serving millions of students and families.     

With customers in more than 35 states, 10+ states experiencing 2x growth, and 30-50% market share in key states, SchooLinks has been consistently named Inc. 5000 Fastest Growing Private Companies in America. Our largest logos include Chicago Public Schools, Dallas ISD, Newark, Houston…  Districts typically adopt SchooLinks at a district level (from 6th through 12th grade) on 3-5-year contracts. Our current gross retention is 97%. SchooLinks implementation can range from 2 weeks to 10 months+ depending on data complexity, district size, and amount of products purchased. Once implemented, SchooLinks is the mission control for some of...