Tier 2 Analyst

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is seeking a confident Tier 2 Analyst who will be responsible for incident response activities throughout the Enterprise. 

The Tier 2 Analyst will investigate, analyze, and respond to cyber incidents. The Tier 2 Analyst will track incidents utilizing the incident management system. 

The Tier 2 Analyst will interact with and support subordinate organizations responsible for similar functions in other geographical regions around the world and will interact with customer stakeholders concerning high-profile cyber incidents and/or insider threat-related...

Job Summary

Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments.

Essential Duties and Responsibilities

• Microsoft Azure and Office 365 Administration
• Provide remote technical support to customers calling for various technical issues.
• Provide on-site technical support to customers as needed.
• Must have flexible after-hours availability for implementation and deployment tasks.
• Track time and provide troubleshooting notes as you work.

Requirements

Desired Technical...

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, drive to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and positively impact our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts seeks an experienced and highly motivated Tier 2 Desktop Support Analyst to join our on-site IT Managed Service Desk team. The ideal candidate will have a strong background in desktop support, excellent problem-solving skills, and a deep understanding of ServiceNow and Finesse. In...

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

• The Tier 1/ Tier 2 Analyst will use new and existing detection use cases (instructions) and cyber defense tools for continual monitoring of enterprise activity to provide timely detection of possible attacks/intrusions, anomalous activities, and misuse activities and distinguish these incidents and events from benign activities.

• Tier 1/ Tier 2 Analyst will utilize cyberspace incident management system to document and escalate incidents, including event’s history, status, and potential impact for further action, that may cause ongoing and immediate impact to the environment.

Requirements

• This position will...