Tier 1 Technical Support Specialist - Chat

We’re looking for a tech-savvy, and friendly go-getter to join us as a Technical Support Specialist on Chat. You'd be helping our customers via chat support, assisting them with building smart forms with integrations to a variety of services like Salesforce, Authorize.Net, and Stripe.

You'll answer questions by chat primarily but will also use email to resolve an issue. You’ll have many opportunities to collaborate with the rest of the team, share customer feedback, contribute to knowledge resources, and help improve our product. 

This is a full-time position, open to all locations (working remotely from home). The expected hours for this position will typically be 9am to 5pm CST/CDT (with a rotating weekend coverage shift). You may occasionally be asked to cover alternate Support shifts (including email) as needed.

Requirements

• You're a genuinely nice person who is great to work with, respectful, and...

We’re looking for a tech-savvy, and friendly go-getter to join us as a Technical Support Specialist on Chat. You'd be helping our customers via chat support, assisting them with building smart forms with integrations to a variety of services like Salesforce, Authorize.Net, and Stripe.

You'll answer questions by chat primarily but will also use email to resolve an issue. You’ll have many opportunities to collaborate with the rest of the team, share customer feedback, contribute to knowledge resources, and help improve our product. 

This is a full-time position, open to all locations (working remotely from home). The expected hours for this position will typically be 9am to 5pm CST/CDT (with a rotating weekend coverage shift). You may occasionally be asked to cover alternate Support shifts (including email) as needed.

To be successful in this role, these skills are key:

• Proficiency in analysis, troubleshooting, and problem...