System Administrator - Lead

Verista’s 600 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world’s most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities.

Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day.

Company Culture Guidelines & Values:

• We empower and support our colleagues
• We commit to client success at every turn
• We have the courage to do...

RMC is hiring for a System Administrator to serve as the Service Desk lead for an on-prem and cloud-based environment in Dahlgren, VA. The selected application will provide oversight of the day-to-day operations of an enterprise Service Desk,

Requirements

• Primarily responsible managing the collection and evaluation of service desk delivery metrics, and using these to provide meaningful changes to scheduling, monitoring/QA, mentoring, evaluating, and otherwise enhancing the performance of a remote workforce.
• Analyze daily, weekly and monthly operational metrics and make recommendations for streamlining processes, knowledge management articles, agent training, etc.
• Provide leadership in the role of Incident and Service Request Manager, responsible for full lifecycle (from triage, escalation to resolution) and for continual service improvements that align with and continually improve upon ITIL processes.
• Work closely...

Go Maverick Group is seeking an engaging and experienced System Admin to join a dynamic and agile team of IT support specialists for an engineered products company in Cleveland. This role is a combination of both tactical and strategic IT; Not only supporting day-to-day IT tasks holistically, but also helping with the strategic planning of future updates, system migrations, and Cybersecurity initiatives across the company.

As the System Administrator / Lead, you will report directly to the Director of IT, and be indirectly responsible for other members of the IT staff, including Network Engineering and Help Desk. Your primary role will be supporting the cloud and on-premise infrastructure, including:

• Microsoft 365
• Microsoft Entra ID
• Windows Server / VMWare
• VoIP telephony
• HRIS
• HubSpot CRM/Marketing Automation
• EndPoint Protection

You will be leading efforts to improve practical...