Software Support Specialist

Are you a team player with strong troubleshooting skills looking to contribute to a growing organization?

DSI, an Authorized AT&T partner, offers a competitive wage and an outstanding benefits package and is currently looking for a Software Support Specialist. In this role, you will provide first-level support to external customers as well as internal users. This role has an opportunity for advancement. If you think you’d thrive in this role, submit your resume for consideration!

This is a work-from-home position that will report to our West Des Moines, Iowa office.

About DSI

DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.

We believe that...

Software Support Specialist – Remote – United States

DockMaster is looking to hire a highly motivated, driven Software Support Specialist to join our growing team!

About the Role: The Software Support Specialist will be responsible for providing clients with industry-leading support for Dockmaster Software. A successful candidate must be able to assess and diagnose client issues, as well as effectively articulate solutions to clients via telephone and e-mail.

Here is a little window into our company: DockMaster is a financial management platform for marine and marina businesses worldwide. Customers utilize DockMaster to manage their service jobs, inventories, sales, storage agreements and customer engagement. Our business is celebrating 40 years in the marina management space, and we have a trusted enterprise solution as well as a modern web-based CRM.

DockMaster was acquired by Valsoft and...

Chimera Securities is a proprietary trading firm with 100+ traders and an advanced, in-house developed stock trading system called Blink. As a Trading Software Support Specialist at Chimera, you will be responsible for learning the ins and outs of Blink in order to provide effective front-end support to the Firm’s traders. The ideal candidate has experience, either as a trader or in a support role, with advanced equities trading software (such as Lightspeed, Das, Sterling, etc.).

We are looking for a self-starter who is eager to progress, has sound technical knowledge, and exceptional communication skills. 

Please note this position will NOT segue into a trading role.

Responsibilities:

• First- and second-level Blink software support for the Firm’s traders and staff
• Software orientation for new traders (e.g. creating market scanners, reviewing order commands,...

We are a growing environmental software company successfully operating since 2000. We operate in the rapidly expanding environmental management industry and our customers (http://www.enfos.com/customers) are some of the largest corporations in the world. Our work culture is laid back; and we avoid red tape as much as we can. This role is part of a small team where everyone gets some project ownership and participates in a wide variety of tasks supporting internal and external projects.

This is an entry-level position designed to give a highly motivated individual the opportunity to contribute to technical software support for our customers. We are looking for someone eager to master the skills of customer service by directly supporting ENFOS’s system administrators as an ENFOS subject matter expert. Each ticket is unique and requires critical thinking and problem solving. This is not a “follow-the-script” support role and requires developing long-term relationships and...

To ensure we provide excellent customer service, we have a unique employee culture that doesn't just talk about core values, but exemplifies them in everything we do. They are: do the right thing, quality matters, and question everything. We believe in investing in our people to play to their strengths and have the right people in the right seats. All employees have weekly check-ins with their manager and twice a year performance reviews to ensure clarity of job expectations. To learn more about our culture, please visit our website.

Under the direct supervision of the Senior Director of Data Strategy and IT, this position maintains and improves the technical systems of the company to ensure all employees have the technology they need to complete their work and ensures all files and information remains safe and intact. This position is full time and on-site at our pharmacy in downtown Berkeley. The schedule will be Monday through Friday, 8am to 4pm, with...