SMB Customer Success Manager

Position Overview

We are seeking a dynamic SMB, Customer Success Manager to join our team and play a vital role in ensuring the success and satisfaction of veterinary office staff who use our platform. The ideal candidate will be responsible for developing and maintaining strong, long-term relationships with our veterinary offices clients, ensuring they maximize the benefits of our services. You will be a key point of contact, advocating for our clients' needs while collaborating closely with internal teams to drive client satisfaction, adoption, and retention.

This position will start as remote, but will transition to hybrid, with required presence in the San Francisco office each week.

Key Responsibilities

Client Onboarding and Training:

• Run the onboarding process for veterinary office staff, ensuring they have a smooth and successful start with our platform.
• Provide comprehensive training...