Shift Manager Front Office

About the Role

The Shift Manager Front Office is responsible for directly overseeing the front office operations on an assigned shift.

Position Responsibilities

• Assists the Manager Front Office in hiring, scheduling, training, developing, evaluating and coaching of employees
• Resolves customer complaints in a manner which promotes positive customer relations
• Provides guidance and supervision to supervisors and representatives to ensure courteous guest service
• Ensures the front desk is running smoothly and efficiently on an assigned shift
• Evaluates and adjusts complimentary dollars issued in order to maintain customer profitability
• Maintains communication between various hotel/casino departments and the front desk to ensure prompt and courteous check in/check out of hotel guests
• This position issues comps but does not comp to the level...