Service Team Lead

3KeyLogic is searching for a detail-oriented IT Service Desk Team Lead to join our team and become an integral part of the support process for one of our clients located in Waconia, Minnesota.  This is an onsite position in Waconia. The IT Service Desk Team Lead will oversee the daily operations of the IT Service Desk, ensuring efficient and effective technical support for end-users and team ticket administration. This role requires a balance of technical expertise, leadership capabilities, and supervisory skills to partner and manage a team of IT support specialists, maintain service quality, and drive continuous improvement. This position will report directly to the onsite IT Service Manager.

Key Responsibilities:

Technical Expertise:

• Oversee and provide technical support for hardware, software, and network issues.
• Ensure the timely and effective resolution of user issues...

Our client is seeking a Service Team Lead for a service center located in Midland, TX. This role will contribute to driving progress for our valued customers.

Responsibilities:

• Will be reporting directly to the Service Center Manager.
• Provide functional and technical support to the team in coordinating all activities within the assigned region.
• Manage a diverse team of multi-skilled technicians and rigorously adhere to safety practices and quality standards.
• Ensure that facilities and work areas are safe, clean, and fully operational.
• Handle purchase order of parts and service order execution.
• Provide effective and timely support to customers and the service center team.
• Schedule and coordinate the appropriate and timely deployment of fleet and staff for daily activities and project work.
• Responsible for the maintenance of Electronic Daily Timesheets
• Drives adherence to...

Customer Service Team Lead

FLSA Status: Non-Exempt

Annual Salary: $65,000 to $75,000 USD

Work Location: Hybrid, Chicago, IL

Who we are

Mixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing, exceptional materials and professional customer service. Our printing solutions combine expert knowledge with the latest technology to give individuals and businesses unparalleled online shopping experiences.

People are at the center of everything we do. Fueled by idea-sharing and collaboration, our diverse and inclusive team leverages every member's strengths and skills to ensure they can grow in a thriving, dynamic environment. Your work will directly contribute to the success of our business and ultimately help customers realize their ideas as tangible, lasting...

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring for a Service Desk Team Lead to support our customers at the NSWC IHEODTD, in Indian Head, MD (Mainside). The selected applicant will provide virtual collaboration technology support to US Navy Systems. The ideal candidate will have a variety of experience providing support to command personnel of all levels with Microsoft based solutions across the DoD.

Responsibilities:

• Provide management and oversight of Service Desk ticket queue and day-to-day operations

• Coordinate and plan emergency and priority tickets with customer and team to completion
• Manage Excess process with the Government POC and train team...

Client Service Operations is critical in ensuring operational success in all client-related matters. Our relationships with our clients are one of the most important aspects of what we do at Bartlett.  The client service operations team’s purpose is to centralize and improve on many of the integral components of the client experience.  

The Client Service Operations Lead is responsible for the overall success of critical functions such as client onboarding, new account setup, client service needs such as gifts and donations, and more. A core responsibility of this role will be to act as the CRM business administrator. They are responsible for ensuring business requirements are being captured and translated into functionality within the CRM. There will be a great deal of opportunity to work with management to design new processes and workflows that will lead to a more efficient and productive client service team. 

What You'll Be...