Sales Operations Support Specialist

Job Description:

The Sales Operations & Customer Support Specialists are part of a team that are responsible for building and running efficient processes for global management that enable accurate, consistent, and clean portfolios for Sales compensation, reporting and analysis. The team takes pride in helping internal sales teams organize customer data through a highly efficient scaled support model. Experts in driving process improvements and consistency, Sales Operations & Customer Support Specialists are analytical and strategic with a pragmatic sense of getting things done.

The Sales Operations & Customer Support Specialists are responsible for managing incoming user questions and escalations across several internal systems. They directly troubleshoot issues, analyze root causes and document common resolution paths to improve workflows.  In addition, the individual that will fill this role will assist with additional ad hoc...

The Sales Operations Support Specialist is responsible for order processing, timely shipping, and customer billing. Other tasks will include direct communication with sales brokers, customer data maintenance, sample fulfillment, and other ad-hoc projects.

Key Responsibilities

·         Sales Order Processing

·         Customer Communication

·         Inventory Availability Checks

·         Review Shipping Documentation

·         Customer Product Catalog Management

Requirements

·         Ability to multi-task in a fast-paced environment

·         Strong attention to detail and organizational...