Full-time
Rig Service Specialist
Geoprobe Systems®
Salina, kansas
Summary:
The Rig Service Specialist combines the technical abilities of a service mechanic with the customer-centered approach of a phone support specialist. This position requires a unique blend of hands-on mechanical skills, problem-solving abilities, and the ability to effectively communicate with end users to provide comprehensive support for technical drilling equipment.
Responsibilities:
- Diagnose and repair mechanical issues on rigs and related equipment
- Provide phone support to customers, guiding them through troubleshooting procedures
- Maintain detailed records of service interactions, solutions provided, and follow-up actions
- Timely input of machine related customer interactions into system
- Work collaboratively with a team.
- Continuously learn and stay updated on the latest industry developments and...