Quality Assurance Analyst I

DSI Systems Inc., an Authorized AT&T Distributor Partner, has an immediate career opportunity for a motivated individual to fill one of our roles as an experienced and dedicated Call Center Quality Assurance Analyst. Bilingual preferred (Spanish). You will be a key individual contributor to our vision (Best in Class; Team of Choice) by influencing our team members on the best means to serve AT&T, its selling partners, and ultimately, its customers.

You will listen to calls for several hours daily to ensure that we display courtesy and respect to our customers and problem-solving skills on every call. You will lead calibration sessions from calls with multiple leadership levels so that we all recognize what a great call is, what an average call is, and what a substandard call is.

You will provide the leaders and individual contributors with QA Scores. You will help us discover gaps in our processes and you may get involved with “the fix.” You love to learn. You...

About us

LifeMD is headquartered in NYC and is a leading provider of virtual primary care. LifeMD offers telemedicine, laboratory and pharmacy services, and specialized treatment across more than 200 conditions, including primary care, men’s health, women’s health, allergy & asthma, and dermatology. Leveraging a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, and a US-based patient care center, LifeMD is elevating healthcare by increasing access to top-notch and affordable care. LifeMD is currently in the midst of immense growth and was recently ranked #166 in the 2023 Deloitte Fast 500.

About the role

The Data Analyst, QA will be assisting in the development and execution of a comprehensive audit program. As part of this role, you will independently verify the integrity and accuracy of data across our entire organization. You will work on projects with various levels of...

The Mission Starts Here  
 
TheIncLab engineers and delivers intelligent digital applications that have a profound and positive impact on the lives of our customers, our people, and the free world depending on both of us. 

We are where innovation meets purpose; and where your career can meet purpose as well.  We are currently hiring for a wide range of creative, engineering, and business-oriented positions. We encourage you to apply and take the first step in joining our dynamic and growing company. 

TheIncLab was founded in 2015 as the first human-centered artificial intelligence (AI+X) lab.  We are industry leaders with years of experience in interactive engineering and emerging technology innovation. Our multi-disciplinary teams engineer solutions focused on our customers and their most complex challenges.  We offer comprehensive capabilities for rapid ideation, prototyping, software...

The Software QA Analyst has the drive to succeed with hard work and is able to "think outside the box," attempting to simulate user behavior that software developers did not anticipate. Willing to maintain a flexible schedule and perform certain duties after hours when required to limit disruption of services. Ideal candidate must be able to work in a fast paced environment while juggling many tasks, changing priorities and staying up to date with the latest technologies.

Must have the below:

Salesforce

Manual testing

SQL

Automated Testing

Healthcare / Pharmacy

API testing

Responsibilities:

• Develops comprehensive test conditions and test cases for complex information systems and/or software programs. Performs test execution to ensure proper operation of system/program
• Participates in all aspects of functional testing
• Evaluates and documents complex test results.
...