Plumbing CSR - Dispatcher

Absolute Plumbing Company is seeking a highly motivated and experienced Customer Service Representative / Dispatcher to join our team. The ideal candidate will have 2-5 years of relevant experience in customer service and dispatching, with a strong understanding of plumbing services. This role requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities:

- Serve as the first point of contact for customers, addressing inquiries, scheduling service appointments, and providing exceptional customer service.

- Coordinate with service technicians to schedule and dispatch jobs efficiently, ensuring timely arrivals and optimal resource allocation.

- Maintain accurate records of service calls, customer interactions, and technician schedules using our CRM system (Service Titian).

- Communicate effectively with customers to provide updates on service appointments, including any delays or...

Absolute Plumbing Company is seeking a highly motivated and experienced Customer Service Representative / Dispatcher to join our team. The ideal candidate will have 2-5 years of relevant experience in customer service and dispatching, with a strong understanding of plumbing services. This role requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities:

- Serve as the first point of contact for customers, addressing inquiries, scheduling service appointments, and providing exceptional customer service.

- Coordinate with service technicians to schedule and dispatch jobs efficiently, ensuring timely arrivals and optimal resource allocation.

- Maintain accurate records of service calls, customer interactions, and technician schedules using our CRM system (Service Titian).

- Communicate effectively with customers to provide updates on service appointments, including any delays or...