Full-time
PHA Account Manager
Advantmed
N/A
- Participate all implementation client calls
- Support in presenting relevant slides from the Implementation PPT to the clients and answer questions
- Support Implementation Team on action items
- Reviewing Member Engagement Material, reporting requirements etc and provide inputs
- Support any process change discussions as needed
- Ensuring Ops is informed on Project Scope, Client's asks and addressing open questions
- Attend weekly client calls
- Share Production Plans. If there are any changes, explain reason for changes
- Address client service questions and escalations
- Support the complaint handling process, including close looping with the clients
- Review Project Health and liaise with Operations if Amber/Red for POA.
- POA formulation will be Ops/Planning Team responsibility but presenting to the client is PAM
- Coordinate with Operations and support items critical...