Payments Operations Specialist

Tapcheck, an award-winning fintech company, is seeking a Payments Operations Specialist to join our team in Plano, TX. In this role, you'll be responsible for working with Tapcheck’s customers, supporting and reconciling payment transactions. You'll need a strong sense of detail and organization to perform successfully in this role.

What You'll Do:

• Support client escalations by addressing and resolving escalated client support inquiries and issues. 
• Manage financial transactions regarding refunds, returns, and reconciliations 
• Investigate and resolve discrepancies as needed and assist with the collection process for strategic clients 
• Collaborate with internal teams and external partners to ensure accurate process management 
• Participate in strategic planning for operations improvement projects 
• Maintain clear and accurate documentation for process flows and...