Operations Support, Night Agent

The Operations Support Agent is a key member of the operations team, crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support to internal teams. 

Additionally, the agent helps ensure that our players get world-class treatment by coordinating between customer support teams and development teams, translating and passing on key information needed to resolve bugs and other customer support issues.

Requirements

Essential Duties and Responsibilities

• Provides translation of customer-facing in-game notifications, social media posts, and more.
• Help communicate game bugs, customer issues, and community feedback to teams in Japan.
• Provides translation and coordination for communication between Japanese staff and US staff.
• Translates news announcements, special reports, troubleshooting tickets, player...