Operations Manager - Houston

In - Field Duties & Equipment Standards and Customer Focus

• Regularly visit and deliver to various customer locations ensuring the freezer is stocked and customer is pleased with the products, services, and equipment from Mini Melts
• Keep down time of vending machines to a minimum. All malfunctioning machines should be serviced within 24 hours of an issue being identified.
• Ensure all equipment is scraped, stocked, and cleaned up to the Mini Melts standard
• Regularly audit all equipment in the field and look for opportunities for additional equipment, advertising materials, and customer satisfaction
• Take a lead role in all special projects - equipment resets, install roll outs, POS rollouts, price changes, equipment moves, etc.

Warehouse Duties

• Recieve, process, and unload shipments of ice cream and/or supplies
• Maintain accurate inventory counts
• Prepare...

Sway is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that’s as seamless as the purchase. We combine technology and logistics to provide a white-glove service for consumers -- no more printing, boxes and tape! If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.

The Role:

Sway is seeking an Operations Manager to support Sway operations in the Houston market. The OM will play a pivotal role and you’ll work closely with our Head of Operations, Regional Manager, and Ops Team as we scale the business in Houston. You'll be responsible for creating processes that provide customers with an amazing experience from the moment they schedule a pickup, to the moment they receive their refund. This will...