Onsite Representative

Scope of work:

• Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.
• Professionally handle a high volume of incoming calls.
• Ability to utilize and navigate multiple systems simultaneously.
• Be dependable and meet all attendance requirements.
• Resolve customer issues via one-call resolution guidelines and/or escalated processes.
• Meet or exceed company and client performance metrics.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
• Responsible for handling de-escalation calls
• Ability to accept and embrace changes within the current business environment.

Requirements

• USB Headset MUST BE any of the following:
• Plantronics 3320 Blackwire – Approx.. $54.95 on...

• Training Start: September 6, 2024
• Training Time: 11:00AM – 7:30PM EST, Monday - Friday (2 weeks training, 1 week nesting)
• Location: 8517 South Park Circle Building C, Suit 400 Orlando, Florida 32819
  
  
  
  As a Tier I Customer Care Call Center Representative you will seek to create a positive experience for each caller. 
• You will be listening to customers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response which would include initiating benefits, cancelling the protection, and/or answering questions related to a benefit. 

Requirements

•  1 year Customer service experience
• Strong communication and listening skills
• Ability to multi-task and manage time effectively
• Writes clearly, concisely and effectively
...

About Nexa Receptionists:

Nexa Receptionists’ 24/7/365 live answering service is a home-services focused call center that handles leads through inbound and outbound calling, chat and SMS services, appointment scheduling, customized scripts and reporting, web form follow up, increased prospective client conversion and direct integration to existing software. 

Summary of Position:

This is an onsite position located in Phoenix, AZ, requiring full-time attendance in the office five days a week.

You will be responsible for managing calls ranging from appointment setting, customer service, call screening, call transfer and much more, for our home services clientele. You must be able to communicate effectively, professionally and compassionately, while applying a positive customer service attitude in all forms of communication.

Position Responsibilities:

...

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Responsibilities:

• Oversee the recruitment and onboarding process for new hires
• Bilingual in English and Spanish
• Oversee daily attendance
• Complete daily check in's
• Communicate with supervisors and staff
• Communicate effectively with agency
• Ensure compliance with food safety and sanitation standards
• Monitor and track production levels and quality
• Manage employee schedules and ensure adequate coverage
• Train and coach employees on safety and production procedures
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Parallel Employment is currently looking for an Onsite Representative to join our team. As an Onsite Representative, you will be responsible for managing the day-to-day operations and relationships with our client's workforce. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Responsibilities:

• Oversee the recruitment and onboarding process for new hires
• Complete daily check in procedures
• Ensure accuracy of headcount, needs and attendance
• Direct, coach and counsel employees take corrective action
• Communicate directly with Manager, Supervisors and Office Staff for updates and meetings
• Oversee all safety and GPM complying procedures
• Manage employee schedules and ensure adequate coverage
• Provide ongoing training and coaching to employees
• Address and resolve any employee issues or conflicts
• Ensure...