Senior IT Support and Network Specialist
Nox Health
Alpharetta, georgia
Nox Health seeks a highly skilled and proactive Senior IT Support & Network Specialist to join our US-based IT Operations team. This key role supports the daily technical needs of our US team while contributing to global operations across Iceland, Portugal, and other locations. In this role, you will collaborate with our Helpdesk Lead to improve helpdesk efficiency and user satisfaction while focusing on root-cause issue resolution and advanced network support. The ideal candidate will bring technical expertise, decision-making autonomy, and strong troubleshooting skills to drive continuous improvement in our IT services.
Responsibilities:
- Helpdesk Support & Root-Cause Analysis
- Collaborate closely with the US Helpdesk Lead to provide responsive, effective support for day-to-day IT needs, including assisting with escalations and complex troubleshooting.
- Engage directly with end-users, diagnosing and resolving...