Manager of North America - Customer Success

The Customer Success Manager (CSM), NA leads account, relationship management, and renewals after the initial sale of Echo360 products and services for higher education and corporate enterprise accounts. The CSM works closely with colleagues in sales and marketing to drive adoption, retention, expansion, and overall customer success with Echo360.  

The CSM will focus on adoption and renewal of the Echo360 product portfolio (Echosystem) as the key driver of customer satisfaction and retention. 

Primary CSM accountabilities include:  

1.      Actively promoting new product offerings and features to accelerate adoption and drive usage growth,

2.      Managing and renewing existing account relationships, 

3.      Maintaining a high level of customer satisfaction and driving referential opportunities for other accounts in the North America region.  

This...

As a Manager of Customer Success at Acoustic, you will be responsible for leading a team of Customer Success Directors tasked with ensuring the overall health and success of our direct and channel customers.

This role is pivotal in ensuring the team is driving adoption of Acoustic solutions and managing their customer’s Key Performance Indicators (KPIs).

You’ll work cross functionally with multiple Acoustic business units including but not limited to, working with sales to identify expansion and cross-sell opportunities, collaborating to secure customer renewals to align with their growth and success strategies.

Your role will also require partnering with our professional services teams to project manage customers upgrade and migration efforts onto Acoustic Connect, our intent based, multi-channel marketing platform.

Additionally, you will also work with our product and engineering teams sharing real-time customer feedback whilst articulating product...

TLDR; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.

We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://bit.ly/hsptblhndbk

We are bold, like risks, and take on big challenges together. Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems.

Feel free to check out one of our public Townhalls for yourself: https://bit.ly/hsptbltwnhll

Hospitable.com is a remote-only and fully distributed company. We hire based on timezones.

What you will be working on

Your mission will be to make our customers raving fans of our product and company. You'll be doing this through the following:

• Customer Relationship Management: Develop...

Company:

DigitalGenius is a venture-backed artificial intelligence company delivering practical applications of AI, APIs, Automation, and Analytics to some of the largest and fastest growing customer service operations in the world. We’re a dedicated team of conscientious and hard working young professionals committed to driving CX Excellence in E-Commerce. Our team is headquartered in London with colleagues based across the UK, US, Canada, and EU.

Role:

Customer Success at DigitalGenius owns all post-sales customer engagement. This includes everything from scoping implementations, managing the delivery process, defining/achieving KPIs, ensuring continuous improvement post-implementation, generating case studies, and securing renewals. 

This role will be responsible for the management and success of new and existing clients across North America and potentially UK. This role is open to candidates in both the US and Canada working East...

The Customer Success Manager (CSM), NA leads account, relationship management, and renewals after the initial sale of Echo360 products and services for higher education and corporate enterprise accounts. The CSM works closely with colleagues in sales and marketing to drive adoption, retention, expansion, and overall customer success with Echo360.  

The CSM will focus on adoption and renewal of the Echo360 product portfolio (Echosystem) as the key driver of customer satisfaction and retention. 

Primary CSM accountabilities include:  

1.      Actively promoting new product offerings and features to accelerate adoption and drive usage growth,

2.      Managing and renewing existing account relationships, 

3.      Maintaining a high level of customer satisfaction and driving referential opportunities for other accounts in the North America region.  

This...

Company:

DigitalGenius is a venture-backed artificial intelligence company delivering practical applications of deep learning and AI to some of the largest and fastest growing customer service operations in the world. We’re a dedicated team of conscientious people committed to improving customer service through AI and deep integrations. Our team is largely remote with colleagues based in the UK, US, Canada, and Europe.

We’re looking for an experienced Customer Success Manager who is excited by the opportunity of scaling an AI startup and is someone who enjoys helping people, solving problems, and working on interesting projects. 

Role:

Customer Success at DigitalGenius owns all post-sales customer engagement. This includes everything from scoping implementations, managing the delivery process, defining/achieving KPIs, ensuring continuous improvement post-implementation, generating case studies, and...