Manager of North America - Customer Success

As a Manager of Customer Success at Acoustic, you will be responsible for leading a team of Customer Success Directors tasked with ensuring the overall health and success of our direct and channel customers.

This role is pivotal in ensuring the team is driving adoption of Acoustic solutions and managing their customer’s Key Performance Indicators (KPIs).

You’ll work cross functionally with multiple Acoustic business units including but not limited to, working with sales to identify expansion and cross-sell opportunities, collaborating to secure customer renewals to align with their growth and success strategies.

Your role will also require partnering with our professional services teams to project manage customers upgrade and migration efforts onto Acoustic Connect, our intent based, multi-channel marketing platform.

Additionally, you will also work with our product and engineering teams sharing real-time customer feedback whilst articulating product...