Managed Services Dynamics CRM Functional Solution Architect

As a Managed Services Dynamics CRM Functional Solution Architect, you will...

• Collaborate with the Account Management and Customer Care Teams to engage with key stakeholders at current live D365 CE clients to understand current state business processes, identify opportunities for improvements, define preliminary business requirements, and configure and lead demonstrations that illustrate how D365 and HSO ProServ’s CE product features can meet the client’s needs
• Support the Account Management and Customer Care Teams in identifying and qualifying opportunities for improvement within our live client base
• Configure and demonstrate solutions to existing client base
• Actively participate in scoping, resourcing, and delivering these solutions.
• Help to lead requirements discovery workshops with clients
• Design and lead customer optimization and system health check engagements
• Possess a comprehensive...