Full-time
IT Support Desk Technician
Pierce Technology Corp
Fargo, north dakota
- Offer comprehensive guidance to employees, both remotely and in person when necessary, covering system configuration, troubleshooting, and maintenance procedures.
- Listen attentively to employee concerns and inquiries, delivering optimal solutions and recommendations.
- Prioritize employee satisfaction as the focal point of all communications, escalating unresolved issues to the appropriate level for resolution.
- Conduct proactive communication with managers regarding potential actions at partner sites, aiming to enhance information flow and deliver superior service.
- Demonstrate exceptional written and verbal communication skills in all interactions.
- Maintain accurate inventory and asset tracking records for all technology-related equipment, encompassing both software and hardware components essential for sleep services functionality.
- Ensure the availability of up-to-date documentation for all systems, facilitating efficient...