Implementation Specialist - HYBRID Richmond VA

Overview of Role: The Implementation Specialist supports Unboxed clients in the installation and use of the company’s AI-driven learning products (Spoke, Coach and Mentor). The role also provides prompt, proactive support to existing Unboxed clients by responding to user requests and troubleshooting technical issues.

Specific Responsibilities include:

Product Implementation Support:

·       Working closely with account managers and sales team to assist with the onboarding of new clients.

·       Assisting external clients in the implementation & optimization of Unboxed products.

·       Defining and executing on implementation plans and post-implementation product-based projects.

·       Testing and troubleshooting final system setups prior to go-live....