Implementation Specialist - HYBRID Richmond VA
Unboxed Training & Technology
Richmond, virginia
Overview of Role: The Implementation Specialist supports Unboxed clients in the installation and use of the company’s AI-driven learning products (Spoke, Coach and Mentor). The role also provides prompt, proactive support to existing Unboxed clients by responding to user requests and troubleshooting technical issues.
Specific Responsibilities include:
Product Implementation Support:
· Working closely with account managers and sales team to assist with the onboarding of new clients.
· Assisting external clients in the implementation & optimization of Unboxed products.
· Defining and executing on implementation plans and post-implementation product-based projects.
· Testing and troubleshooting final system setups prior to go-live....