Helpdesk Technician (MSP)

We are currently seeking a knowledgeable and customer-focused MSP Helpdesk Admin to join our team at IT Specialists. As an MSP (Managed Service Provider) Helpdesk Admin, you will be responsible for providing technical support and troubleshooting assistance to our clients. Your role will involve handling incoming helpdesk requests, diagnosing and resolving technical issues, and escalating complex problems to senior technicians when necessary. The ideal candidate for this position will have a strong background in IT support, excellent communication skills, and a passion for providing exceptional customer service.

Responsibilities

• Provide technical support and troubleshooting assistance to clients via phone, email, or remote access
• Handle incoming helpdesk requests and document all relevant information in the ticketing system
• Diagnose and resolve technical issues for end-users, maintaining a high level of customer satisfaction
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