Help Desk Support Specialist

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

H2 Performance Consulting (H2) is seeking a Helpdesk Specialist to join our new project supporting the White Sands Missile Range in White Sands, NM. This work will be performed 100% on-client.

The Help Desk Support Specialist responsibilities will include:

• Providing user management support for processing...

• Provide professional and personal direct customer service and technical support to the Multi-User Engineering Change Proposal Automated Review System (MEARS) Program Office users as required via phone, email, fax, on-line systems, and/or in person.
• Develop and maintain high level of expertise with web-based application, user requirements and workflows.
• Perform regular tasks which include logging all help desk interactions following standard Help Desk procedures, resolving application user issues using administration level tools, identifying and tracking situations requiring escalated and/or urgent attention, documenting and communicating resolutions to users, preparing activity reports.
• Maintain currency with application and related tools as they are updated.
• Create and maintain marketing, demonstration and end user training materials.
• Conduct presentations at end-user training, marketing, and demonstration events.
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 Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide (EEFT), has an exciting role for a bilingual ATM Service Support Specialist to add to our Monitoring and Dispatch Team to assist in supporting our expansion into Latin America. This team member will be a liaison between our company and its clients, service providers, as well as assisting our internal customers. The successful candidate will be able to accept ownership for effectively monitoring the Mexico ATM Fleet and assisting with our US Fleet, solving customer issues, handling complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.  

Responsibilities  

• Corresponding with clients, customers, both internal and external, service providers, over the phone, email, online chat, to provide solutions that fit individualized situations and prioritize the customers' needs at each step of the...

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

H2 Performance Consulting (H2) is seeking a Mid-Level Help Desk Support Specialist to support the Naval Sea Logistics Center (NAVSEALOGCEN). The Mid-Level Help Desk Support will support all aspects of customer support for the assigned application(s).

The Mid-level Help Desk Support Specialist responsibilities will...