Help Desk Level 2

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small to mid-sized businesses since 2007. 

We’re also rapidly growing and are looking for top tier candidates that share our four core values: 

• We are team players, collectively working towards a common goal. 
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company. 
• We do the right thing with an honest and transparent approach that always puts our clients first. 
• We take ownership of our work, always seeing it through to completion

If this sounds like somewhere you’d like to work, read on, because we’re looking for a problem-solver with a client focused mindset who enjoys working through technical challenges to join our team as a...

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Requirements

TS/SCI with poly required

• High School Degree/GES and 15 years of related experience
• A Bachelor of Science may be substituted for 5 years of experience
• Hardware experience
• Remote assistance
• Remote desktop

One of the Following Certifications Required:

• A+
• Network+
• CCNA Security
• CySA+
...

Position Title: Help Desk Admin (Level 2)

Company: ACT1 Federal

Location: Honolulu, Hawaii

About ACT1: ACT1 Federal advances our Nation’s and Allies’ missions by taking ACTION! We provide mission operations support, technical services, and innovative solutions by leveraging our talented workforce. By doing so, we are making the world a better, safe and more productive and inclusive place.

Job Description: The Help Desk Admin (Level 2) will provide advanced IT issue resolution, hardware and software setup, and user support, and address the diverse IT needs of Daniel K. Inoyue Asia Pacific Center for Strategic Studies staff, faculty, and participants. Level 2 Help Desk personnel handle more complex problems and escalations. These teams are crucial for maintaining user productivity and ensuring timely resolution of IT issues.

**THIS POSITION IS CONTINGENT UPON CONTRACT AWARD**

...

Title – Help Desk Level 2

Position – Fulltime

Location – Cherry Hill, NJ

Salary - $Open (Best Possible)

Requirements

Responsibilities:

• Provide 1st and 2nd level support for desktops, laptops, printers, servers, and other network devices both remotely and on site.
• Ensure proper documentation, notification, and escalation of all incidents.
• Communicate with clients by phone, email, and in person.
• Troubleshoot and resolve system hardware and software problems.
• Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS.

Required Skills:

• 3 years related work experience or BS in Information Systems or related field.
• Must exhibit a clear, friendly,...