Help Desk Level 2

Title: Helpdesk Level 2 support

Work Location : Cherry Hill, NJ

Type : Full Time with our client

Salary: Market + Benefits

Requirements

Job Responsibilities:

1. Respond to incoming support requests in a timely and courteous manner.
2. Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
3. Document and track all support requests in a helpdesk ticketing system.
4. Escalate complex issues to higher-level support staff as needed.
5. Install, configure, and maintain software applications and operating systems.
6. Perform regular maintenance tasks on hardware and software systems.
7. Provide end-user training on software applications and systems.
8. Communicate technical information to non-technical users in a clear and concise manner.
9. Ensure that all equipment and software licenses are up-to-date and...

Position Title: Help Desk Admin (Level 2)

Company: ACT1 Federal

Location: Honolulu, Hawaii

About ACT1: ACT1 Federal advances our Nation’s and Allies’ missions by taking ACTION! We provide mission operations support, technical services, and innovative solutions by leveraging our talented workforce. By doing so, we are making the world a better, safe and more productive and inclusive place.

Job Description: The Help Desk Admin (Level 2) will provide advanced IT issue resolution, hardware and software setup, and user support, and address the diverse IT needs of Daniel K. Inoyue Asia Pacific Center for Strategic Studies staff, faculty, and participants. Level 2 Help Desk personnel handle more complex problems and escalations. These teams are crucial for maintaining user productivity and ensuring timely resolution of IT issues.

**THIS POSITION IS CONTINGENT UPON CONTRACT AWARD**

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Title – Help Desk Level 2

Position – Fulltime

Location – Cherry Hill, NJ

Salary - $Open (Best Possible)

Requirements

Responsibilities:

• Provide 1st and 2nd level support for desktops, laptops, printers, servers, and other network devices both remotely and on site.
• Ensure proper documentation, notification, and escalation of all incidents.
• Communicate with clients by phone, email, and in person.
• Troubleshoot and resolve system hardware and software problems.
• Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS.

Required Skills:

• 3 years related work experience or BS in Information Systems or related field.
• Must exhibit a clear, friendly,...

Title: Helpdesk Level 2 support

Location: Cherry Hill, NJ

Duration: Fulltime

Salary: $Market (Best Possible)

Job Description:

• Provide Help Desk Level-1, Level-2 remote support for desktops, laptops, printers, servers other computer related devices.
• Design and implement network infrastructure.
• When necessary provide onsite support.
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
• Troubleshoot and resolve system hardware and software problems.
• Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.
• Document processes and procedures as required.
• Manage and maintain our customers’ networks.
• Required to be part of the on call schedule. ...