Head of Customer Operations

The Head of Customer Operations will be responsible for establishing and leading our new customer success function for our brand partnerships products (Studio and Connect) as well as be responsible for optimizing the customer lifecycle fully from an operations and tracking perspective. 

This role involves developing and implementing strategies to ensure client satisfaction, overseeing the team responsible for on-time delivery of story assets, and collaborating with Account Management and Sales to operationalize our systems and define key metrics that reflect customer satisfaction and operational efficiency. 

• Create and execute a comprehensive customer success strategy to enhance client satisfaction and retention. 
• Work with Head of accounts to define SLA’s and escalation points; build on-time deliverable playbook 
• Lead a best-in-class customer success team tracking performance, mentoring and developing team members, and...

Join Our Team as the Head of Customer: Leading Sales Operations & Customer Service Excellence!

Are you ready to take charge of our Sales Operations and Customer Service/Project Management departments, steering them towards unparalleled success? We are seeking a dynamic individual to fill the pivotal role of Head of Customer, where you'll drive strategies, inspire teams, and redefine service standards!

Why Join Us?

• Impactful Leadership: As the Head of Customer, you'll wield influence over the heart of our operations, shaping the future of our customer interactions.
• Innovative Environment: Join a forward-thinking company where your ideas for improvement are not only welcomed but encouraged.
• Global Reach: With responsibilities spanning the USA and China, you'll engage with diverse teams and customers across borders, enriching your professional...