Guest Relation Officer / Customer Support - Remote

Moosalp Tourismus AG, a leading player in the Leisure, Travel & Tourism industry, is currently seeking a highly motivated and dynamic individual to join our team as a Guest Relation Officer. As a Guest Relation Officer, you will be responsible for ensuring an exceptional guest experience and maintaining guest satisfaction at our various properties and establishments. With a strong attention to detail and excellent communication skills, you will play a crucial role in creating a welcoming and enjoyable environment for our guests.

Responsibilities

• Welcome guests upon arrival and provide them with necessary information about the property, facilities, and services offered
• Handle guest complaints or issues in a professional, efficient, and courteous manner, and take necessary action to resolve them promptly
• Coordinate with different departments to ensure seamless guest experiences, including room assignments, reservations, and guest...