EAP Coordinator (Remote U.S.)
Acentra Health
N/A
Job Summary:
The purpose of this position is to play a pivotal role in ensuring the seamless delivery of nonclinical components within EAP services. The EAP Coordinator ensures a seamless experience for both clients and providers, contributing to the overall effectiveness and efficiency of EAP service delivery by minimizing obstacles through tasks such as client outreach, satisfaction surveys, and resolution of connection issues.
Job Responsibilities:
- Conduct outreach calls to ensure client connection with services on scheduled follow-up dates, complete telephonic surveys per protocol, and execute necessary steps to link clients with desired services.
- Respond promptly to EAP Consultant’s requests for client appointment setting, conducting real-time responses.
- Coordinate outreach to network providers to determine availability for new clients, communicate essential information to providers, and confirm...