Director of Operations - SAA

The Director of Operations is responsible for overseeing and providing an innate understanding of high-touch customer service – you are the consummate host and no detail in providing for members, guests, or our teams will go unnoticed. As our ultimate ambassador, you ensure the food and beverage experience for all Members and Guests are executed to the highest levels of service, resolving all customer issues and service recoveries towards a positive outcome. Pre and post service analysis of the cost effective and efficient allocation of staffing levels per service in relation to daily reservations and or event bookings.

The Director of Ops will assist the General Manager of the establishment of operating systems and the onboarding and setting up of training schedules with new staff. They will also set the standards of service unique to our Operation, consistently working to improve the delivery of service and implementing all systems to ensure...

Xponential Fitness is the curator of the best brands across every vertical in the boutique fitness industry - including Pilates, cycle, stretch, dance, rowing, running, and barre.

We are searching for one exceptional candidate to manage operations for our new cutting-edge video streaming service, Xponential+.

Our ideal candidate has a high technical acumen. Revenue hungry. Enjoys leaning in, contributing and knows how to develop quick to market, mid-weight, fully functional and sustainable solutions.

This position is a very high impact career opportunity for an experienced, smart and restless, accomplished operations professional.

Requirements

• 5 years of relevant experience
• Previous experience in a SaaS business environment
• Bachelor degree in business administration or relevant field
• Strong leadership and communication skills
• Familiarity with Hubspot, BigCommerce, Brightcove, Netsuite, and...